Terms & Conditions INTERPRETATIONS:
"The Supplier" means From The Source Trading Limited, T/A From The Source. "The Customer" means the person, partnership, firm or company which places the order request with the Supplier. "The Product" and/ or “Stock” means the article, things or items described in the order. "The Order" means the order request placed by the customer for the supply of goods. "From The Source", ""we", "our" or "us" means From The Source Trading Limited. From The SOurce Trading Limited reserves the right to change these terms and conditions at any time without notice and the changes will take place on the day they are posted. Any such changes will be posted on our website and/or trade platform as an updated version of this document.
TRADE ACCOUNTS
From The Source is a trade supplier and may require proof of trading before supplying any potential customer. The Customer may be asked to provide documentary proof (i.e. Utility Invoice, Letterhead etc.), as well as a fully completed trade enquiry form.
From The Source reserves the right to reject any application they feel is not made by a ‘bona fide’ member of the trade or customers who we believe will diminish the products and/or value of the From The Source brand. The Supplier reserves the right to cancel trade accounts without notice. The Supplier reserves the right to change prices without notice. Prospective customers must declare the full trading name or trading name(s) through which they may potentially trade with us. When opening a trade account you will automatically be signing up to our e-marketing database and its communications. To opt out of such communications, please notify us by email to info@fromthesource.co.uk.
We supply bricks and mortar retailers, and traders. We are aware that many of our customers also sell online. From The Source restricts the number of online only customers retailing its products. New applications from customers without retail premises or existing customers may be refused a trade account. We aim but cannot guarantee to respond to trade applications within 2-5 working days.
We do not supply wholesale for re-sale on any 3rd party platforms.
White labelling : white labelling ( selling under any other brand name than From The Source ) is only available by agreement and subject to MOQs.
White / private labelling and/or supply subject to MOQs, region, and type of re-seller.
In all other instances our products to be sold under the brand name of From The Source.
Product Design
Our products are handmade and therefore sizes, materials, and precise colours may alter slightly. It is virtually impossible to accurately portray the true colour of our products in a picture displayed on a VDU screen. This is due to differing screen resolutions and natural variations. We endeavour to give the best portrayal of colour, but we cannot accept colour or shade differences as faults. The hand made nature of our items results in them having a unique character. We produce in small batches, so from time to time the colour, materials, and design may alter slightly from batch to batch.
Product Care & Faults
Our hand-knitted wool items should be hand-washed in cold water. The customer must notify the supplier of any faulty items within 7 days of receiving the order.
Accounts
- Should we approve a customer’s trade application, an email will be sent detailing an account reference plus any special trading terms or considerations as per our mutual communications. Any special trading terms or considerations given in the account opening email form the basis of your contract with us and any questions must be raised with us within 14 days by return email.
- PURCHASE OF WHOLESALE STOCK When placing an order with us please note that you are making a stock ‘request’ and we cannot guarantee that the stock requested can be allocated to you until we determine its availability.
- We will request all new customers pay pro forma, and will consider a 30 day trade account at our discretion.
Online reselling :
If approved for re-selling online, then the following guidelines must be adhered to :
- All From The Source products to be marketed and sold as From The Source brand. This applies to all sales except where private labelling has occurred, subject to agreement.
- All text must be in keeping with the From The Source brand guidelines and originate from the re-seller. Brand guidelines will be provided on approval of account.
- Under no circumstances can the re-seller use any product photography that does not originate from themselves. From The Source may provide product photography on request.
- From The Source appoints the Customer, on a non-exclusive basis, as an approved retailer of the Products. The Customer agrees to resell the Products via those physical retail outlets and from its website if agreed. The customer will not sell the Products via any third-party platforms and marketplaces including (without limitation) Amazon, Etsy and eBay, or through any messaging apps including (without limitation) WhatsApp and Facebook Messenger.
- Any promotional campaigns / publicity must abide by our brand guidelines.
Privacy Policy
- Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.
- Purpose of collection: to provide products or services to you to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- Source of collection: collected from you.
- Disclosure for a business purpose: shared with our processor Orderspace
We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above. For example:
- We use MailChimp to power our email marketing. You can read more about how Mail Chimp uses your Personal Information here: https://mailchimp.com/legal/
- We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.
Lawful basis
Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:
- Your consent;
- The performance of the contract between you and the Site;
- Compliance with our legal obligations;
- To protect your vital interests;
- To perform a task carried out in the public interest;
- For our legitimate interests, which do not override your fundamental rights and freedoms.
Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.
Your rights
GDPR
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below
info@fromthesource.co.uk
Conclusion
These terms and conditions are there to facilitate smooth relations. It is our aim to foster happy relations with our customers.
As part of that we seek to discourage online price wars, but instead to allow everyone to maintain margins that enable long term business sustainability.
We seek to use trade as a means of improving life and lives, and want to have convivial long term relations with our customers and entire supply chain.
Should your business circumstances not “ fit “ within the framework of these terms and conditions and enquiry form, please do not hesitate to email us on info@fromthesource.co.uk with your own proposition.